The 7 best live chat apps for sales in 2022
Do you want to up your sales game? Did you know that 79% of the customers, when interacting with a business, prefer live chat? The use of live chat is not only limited to customer service anymore but it is also used by most businesses to nurture leads and increase sales. Your business can increase revenue by offering live chat to visitors and customers. Live chat for sales is thus no longer an option, but a requirement.
What apps should you look at for the most effective sales features?
Listed below are the best live chat support apps for sales.
LiveChat is an online customer support software service and it’s a tool to communicate with customers. Using LiveChat enables integration with 200+ tools like Email, WhatsApp, Messenger, SMS, etc. LiveChat has a type testing feature on their website, so you can test your skill in typing. LiveChat has been used in around 150 countries.
LiveChat also helps to show your brand or product as a card. The features of LiveChat are chat tags, rich message contents, chat archives, chat transfer, chat ratings, notifications, and file sharing.
And also, you can get chat reports, data reports, ticket reports, and customer reports. Then your messages will be encrypted, it has high security.
They have different categories of pricing, for starters — $16/month, for the team — $33/month and for business — $50/month.
Drift is another live chat platform for sales and marketing. It provides benefits through features of having live chat and chatbots with targeted chats and messages. Drift also allows you to send highly personalized messages to specific store visitors/customers, which increases engagement. It enables you to automate parts of the chat process, such as lead qualification, meeting scheduling assistance, and converting prospects more quickly. Drift follows the strategy of getting more interaction by chatting than marketing. Drift was used by around 5000+ customers. Drift can be used on websites, Mac, Windows, iOS, and Android.
Drift is best for customizing the needs of users. The features of drift are chatbots, geo-targeting, offline access, and targeted messaging for business. And it is possible to report dashboards and is easy to use.
Drift has different plans of pricing such as premium, advanced, and enterprise.
Chatra is mainly for live chat, chatbots, email, and social messaging. And also a possible way to communicate through email, Instagram, and Facebook.
It has a pricing plan from free to essential and pro. The free plan has the features of online and offline chat widgets, basic visitor information, and notifications, available on Mac, iOS, Windows, and Mac desktops.
The pricing for the essential plan is $17/month and for Pro, it is $23/month with extra features such as agent productivity, chat functions, and analytics report generation.
Smartsupp is a live chat software for small businesses. It is also an online shopping assistant. It has the features of chatbots, live chat, and recording videos. Using Smartsupp helps you improve sales and reduce effort. You can customize using chat box API. It has a free plan and allows up to 100 conversations.
Pricing for the standard plan is up to 19.5 USD/month with more benefits. The Pro plan pricing is 48 USD/month with more benefits.
Apart from this, they provide a 15-day money-back guarantee.
LiveAgent is an all-in-one help desk software. You can integrate up to 206 tools. The widget for live chat is stylish and provides personalized real-time support. The live chat window has the features of the ticket, unlimited call recordings, and automatic chat routing and suitable for inbound and outbound calling.
This LiveAgent has the best features of contact fields, contact form gallery, contact groups, file sharing, and email.
LiveAgent has pricing plans from free to $15/agent/month, $29/agent/month, and finally, the version with all the benefits of LiveAgent costs $49/agent/month.
Tidio is a live chat and chatbot application for sales. Live chat is for communicating with customers and Chatbots are for automating sales. Tidio has the features of visitors list view preview, email integration, Instagram, and messenger integration. Its email notification feature also makes it simple to track and respond to missed live chat messages.
The pricing plans start from 39 USD/month for chatbots and 19 USD/month for the communicator. If you subscribe to an annual plan, you can get 2 months free.
HelpCrunch is a live chat software for communicating with customers. HelpCrunch also provides email marketing, a help desk, and more tools.
The auto message is the best feature, customizable, and easy to use.
HelpCrunch has useful tutorials, an easy-to-use interface, and automated messages to help with lead generation and sales closing.
It has the pricing plans of basic — $15/user/month, pro plan pricing- $25/user/month, and the last plan for enterprise is customizable. I hope that these will help you figure out the best live chatting application for your business and up your sales game!